Is Seatgeek Legit & Reliable? [2023 Reviews] (2023)

With so many online ticket marketplaces available at our fingertips, it’s hard to know which one is legit and won’t leave us high and dry on the day of our favorite concert or sporting event.

SeatGeek has been in the game for over a decade, but many of us still wonder: Is SeatGeek legit?

After using Seatgeek, I put together this blog post where I’ll dive into everything you need to know about SeatGeek before making your next purchase – from understanding how it works, examining its reputation and legitimacy through customer reviews and guarantee policies, to offering tips for using the platform safely.

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SeatGeek Review

Table of Contents

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What is SeatGeek?

SeatGeek is a ticket marketplace that allows users to find the best deals for concerts, Broadway tickets, sporting events, theater shows and other events just like other ticket companies such as Stubhub, Eventbrite, Vivid Seats, and Ticketmaster.

SeatGeek, founded in 2009 by Jack Groetzinger and Russell D’Souza, is a popular online marketplace designed to facilitate buying and selling tickets for various events.

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The platform operates through its user-friendly website or mobile app (Android and iOS) where it compares ticket prices from different sellers to ensure users find the best deals available.

The website and mobile app has a search engine that searches through many ticket sites and provides you with the results in one place.

If you have bought tickets on SeatGeek, they also allow you to transfer them to other people or sell them on their platform. This means you can sell tickets to events you can’t make.

One notable feature I found when using SeatGeek is its Deal Score system that ranks each listing based on factors like price, seat quality, and historical data on similar events. This makes it easy to identify great bargains quickly without having to browse every possible option.

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Additionally, SeatGeek provides interactive seating charts that display views from specific seats within the venue so customers can have a better idea of what they’re getting before making their purchase.

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Features And Benefits Of SeatGeek

SeatGeek offers a user-friendly platform designed for both buying and selling tickets, providing numerous features and benefits that cater to a wide range of interests. These include:

  • A comprehensive ticket marketplace: From my firsthand experience, SeatGeek’s platform allows you to find tickets for various events such as concerts, sports games, theater shows, and more in one place.
  • Convenient ticket transfer: SeatGeek enables you to transfer ticket purchases to other people which is convenient if you buy tickets for many people. If, for example, you purchased two tickets to an event, it means you don’t have to wait for the other person outside the venue if you don’t arrive together. You can go inside and have a good time as you wait for them to arrive.
  • Resale opportunities: You can list your unwanted tickets for sale directly on SeatGeek’s marketplace for others to purchase. Just upload the ticket in PDF form and fill out the details, such as pricing. Putting up your ticket for sale is free, but SeatGeek will deduct a 10 percent cut when a ticket is sold. Unfortunately, the resell feature is only available on the SeatGeek website or the iOS app. For some reason, you cannot resell tickets on the Android app.
  • Deal Score system: This unique rating system helps users determine the best deals available by comparing ticket prices and seat quality.Is Seatgeek Legit & Reliable? [2023 Reviews] (5)This system also comes into play when you resell a ticket because SeatGeek will suggest a price based on the market value and other related deals and if you follow their recommendation, your listing will have a good Deal Score.
  • Mobile app convenience: The SeatGeek app makes it easy to search, purchase, and manage tickets on-the-go.
  • Secure transactions: SeatGeek ensures safe payment processing using industry-standard encryption technology. If you have purchased tickets on the site, your information will be safe.
  • Ticket guarantees: The company offers a buyer guarantee on ticket purchases, ensuring customers receive valid tickets in time for the event or a full refund. Shipped tickets typically arrive in 48 hours.
  • Venue maps and seating charts: SeatGeek provides detailed seating charts with interactive features to help users choose the best seats available within their budget.Is Seatgeek Legit & Reliable? [2023 Reviews] (6)
  • Personalized event recommendations: With customizable preferences, users can opt-in to receive alerts about upcoming events they may be interested in attending. You can connect SeatGeek to your Facebook,, and Spotify accounts. The artists you favorite in those apps will be tracked automatically and you can buy their concert tickets when they are touring.
  • Transparent pricing: Based on our firsthand experience, while other ticket websites often have hidden fees tacked on at checkout, all tickets sold on SeatGeek display all fees upfront so there are no surprises when purchasing tickets.

By offering these features and benefits in one convenient platform, Seat Geek has made it easier than ever for fans to secure their spot at the events they love most.

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The SeatGeek Affiliate Program

If you are an influencer with a massive following on TikTok, Instagram, YouTube, and other major platforms, you can leverage the affiliate program to make money.

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You can reward your followers with $20 off when they use your personalized code to purchase tickets. You will get $10 for every person who uses your promo code after their event. You can increase your earnings by levelling up.

SeatGeek Reviews: Legitimacy And Reputation

In this section, we will delve deeper into SeatGeek’s legitimacy and reputation by examining its ticket guarantee, customer service reviews, BBB rating, and user experiences.

Examining SeatGeek’s Ticket Guarantee

One of the key features I found that makes SeatGeek stand out as a legitimate ticket marketplace is its robust ticket guarantee. This guarantee ensures that all tickets purchased through their platform are valid, authentic, and will be delivered on time for the event.

In the terms for the SeatGeek tickets guarantee, it states:

“If any of these things [your tickets are delivered in time for the event, provide valid entry to the event, or are the same as those you ordered] do not occur, we will work with you on a case-by-case basis to resolve any verified issue(s) covered by this Buyer Guarantee, by providing you with comparable or better tickets to the event, a refund or, subject to applicable law, a credit.”

The main condition they have for providing the guarantee is that you contact them immediately you have an issue that is covered.

Many customers have reported positive experiences thanks to this guarantee policy which brings peace of mind when buying tickets from third-party sellers in particular on SeatGeek’s marketplace.

However, it’s important to note that a few customers have faced issues where SeatGeek did not honor their buyer guarantee in certain circumstances.

Customer Service Reviews

SeatGeek’s customer service has received mixed reviews, with some customers praising the company’s quick and helpful responses while others have experienced frustrating delays when trying to resolve issues.

Some users have reported instances where they had trouble receiving their tickets or accessing them on the app after purchase. However, most of these issues were resolved through communication with SeatGeek’s customer service team.

Overall, while there may be some hiccups with customer service, it appears that SeatGeek makes an effort to address user complaints and ensure satisfaction when possible.

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BBB Rating And User Reviews

SeatGeek’s rating and user reviews on various platforms provide a clear picture of the company’s legitimacy and reputation.

SeatGeek’s has a BBB (Better Business Bureau) rating of A minus, which indicates that the company is considered trustworthy and reliable. However, I should point out that SeatGeek is not BBB-accredited, which means they have not sought out the BBB’s review and approval.

On Trustpilot, it has a 4.3 out of 5 star rating as of writing this:

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On Trustpilot, SeatGeek has a 4.3 out of 5 stars rating based on over 7,660 customer reviews, showing that most users have had a positive experience with the platform. However, some customers have reported negative experiences with SeatGeek not honoring their buyer guarantee, which could be a point of concern for potential users.

In conclusion, SeatGeek’s overall ratings from the BBB and user reviews on Trustpilot show that it is a legitimate and trusted ticket marketplace.

However, as with any online ticketing service, it is crucial for users to exercise caution and follow tips for safely navigating the platform.

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Tips For Using SeatGeek Safely

To ensure a safe and satisfactory experience using SeatGeek, here are some tips that I’ve used when buying tickets on the platform that could be a lifesaver:

Verify The Seller And Check For Hidden Fees

SeatGeek is a safe and reliable ticket exchange website, but it’s essential to take necessary precautions before making a purchase. To ensure that you have a smooth transaction, here are some tips on how to verify the seller and check for hidden fees:

  • Read the Seller’s Reviews – SeatGeek allows users to leave reviews of their buying experience with each seller. Reading these reviews will give you an idea of the seller’s reliability.
  • Check the Deal Score – SeatGeek’s algorithm assigns every listing with a score from 0-10 based on factors such as price, location, and historical sales data. The higher the number, the better the deal. Sometimes, the deal score is blue in color and when you see that, it means that SeatGeek’s algorithm couldn’t accurately judge whether the deal is good or bad. That means that the deal could either be good or bad, just that SeatGeek doesn’t know enough to give a good answer.
  • Look for any Hidden Fees – Some sellers might try to add hidden fees such as convenience charges or processing fees, which can significantly increase the ticket price. Make sure to double-check before making your final purchase.
  • Verify Ticket Delivery Method – Depending on the event and seller, tickets may be delivered via electronic transfer or mail delivery. Ensure that you understand how and when you will receive your tickets before finalizing your purchase.

By following these tips, you can protect yourself from potential scams and ensure that your experience with SeatGeek is positive and hassle-free.

Purchase Tickets Early And Check Refund Policy

One important tip to keep in mind when using SeatGeek is to purchase tickets as early as possible and to always check the refund policy before making a purchase. Here are some key things to keep in mind:

  • Buy tickets early: Prices for tickets tend to go up closer to the event date, so if you know you want to attend a concert or game, it’s best to buy your tickets as soon as possible.
  • Check the refund policy: Different events may have different policies regarding refunds or exchanges, so make sure you read the fine print before making a purchase. SeatGeek offers a buyer guarantee where they either refund your money or, subject to applicable laws, issue you a site credit for use on a future purchase. Either way, it’s always best to be prepared in case something unexpected happens.
  • Keep an eye on your email: After purchasing your tickets, SeatGeek will send you confirmation emails with all of the necessary details about your purchase. Make sure you save these emails and keep them handy in case you need them later.

By following these tips and staying informed about ticket policies and fees, you can enjoy a hassle-free experience when using SeatGeek for all of your ticketing needs.

Use A Credit Card For Payment And Be Mindful Of Scams

One important tip to keep in mind when using SeatGeek is to use a credit card for payment and be conscious of potential scams. Here are some specific things to consider:

  • A credit card will offer better protection against fraud than a debit card or other payment method.
  • Be wary of sellers who ask for payment via wire transfer, prepaid gift cards, or other non-traditional methods.
  • If a deal seems too good to be true, it probably is. Be cautious of tickets being sold at significantly lower prices than their face value.
  • Always verify the legitimacy of the seller before making a purchase, especially if they are not verified by SeatGeek or have a low rating.
  • If you encounter any suspicious or fraudulent activity on the SeatGeek platform, contact customer support immediately.

By following these guidelines and being mindful of potential scams, you can feel more secure when purchasing tickets through SeatGeek’s marketplace.

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Is SeatGeek Legit And Reliable For Ticket Purchases?

From my firsthand experience buying tickets, SeatGeek is a trustworthy ticket seller.

SeatGeek is a verified ticket marketplace for some of the most popular events and teams:

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SeatGeek has built a reputation as one of the leading ticket marketplaces on the internet. The company’s strong commitment to customer satisfaction is reflected in its industry-leading buyer guarantee, which promises that tickets will be delivered on time and valid for entry.

In addition to its buyer guarantee, SeatGeek also has an excellent rating system that allows customers to rate their experiences with individual sellers. These ratings are based on factors such as communication, speed of delivery, and overall reliability.

SeatGeek’s pricing policies are also transparent and fair. Unlike many other ticket resale sites, SeatGeek does not charge hidden fees or inflate prices at checkout.

I liked the fact that the event listings show the prices so you can know how much money you may need to spend on a ticket before even having to start the ticket-buying process. That feature is not on, say, Ticketmaster which requires you to click on the listing before it shows you the prices.

Examining User Experiences And Ratings

Overall, evaluating SeatGeek’s reputation and ticketing policies reveals a company committed to providing reliable and secure ticket purchasing experiences for its users while ensuring fair business practices through transparency in pricing policies.

Case in point, SeatGeek has a rating of 4.3 out of 5 stars from over 7,660 customer reviews on Trustpilot, which is impressive and speaks to its overall reliability as a ticket exchange website. Many users have praised SeatGeek for its user-friendly interface and the ability to score good deals on tickets.

However, (although I haven’t encountered this personally) some customers have had negative experiences with SeatGeek not honoring their buyer guarantee or difficulties with contacting customer support.

Conclusion On SeatGeek’s Legitimacy As A Ticket Seller

In conclusion, SeatGeek is a reliable and legitimate ticket seller. The company has been in business for over ten years and offers a solid buyer guarantee on all ticket purchases.

While some customers have had negative experiences with SeatGeek not honoring their buyer guarantee, these cases seem to be the exception rather than the norm. Overall, if you are looking to buy tickets for concerts or events, SeatGeek is definitely one of the more reliable options out there.

Before you leave

If you’re tired of scams and want a real solution for making money online check out my no.1 recommendation.

It’s helped me earn over $300,000 in the last 12 months alone:

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